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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Susan Tafoya

August 4, 2023

5  out of  5 rating by Susan Tafoya
"Great people to deal with. I've been with them for 19 years."

Bill Jarzemba

April 4, 2023

5  out of  5 rating by Bill Jarzemba
"Jennifer and her staff take great care with my insurance needs."

Keith Gainer

September 21, 2022

5  out of  5 rating by Keith Gainer
"Great people kathy is yhe best"

Angel M

June 17, 2022

5  out of  5 rating by Angel M
"Great place! Very friendly atmosphere! I have had my insurance there for years! Kathy is the best!"

Stacie Buckingham

June 11, 2022

1  out of  5 rating by Stacie Buckingham
"This office was amazing 10+ years ago. Recently my vehicle was in n accident and after a year I finally got the check for my deductible. I have since switched to another company due to neglect of taking care of/caring for me the customer. I cancelled my insurance with them in April and now getting notices that my bill is past due. THIS IS NOT PAST DUE. This is yet another error on State Farms side. This was supposed to be cancelled in April along with the House Policy. This is VERY UNACCEPTABLE. Like every other time, State Farm has yet FAILED."

Dustin Buckingham

June 1, 2022

1  out of  5 rating by Dustin Buckingham
"Fairly awful recent experience. I had several issues with a claim that was made last year and decided to switch companies. This local branch has not done much of anything to help me with the claim process. Now they will not close the accounts. I have notified the main office directly and Jennifer's office directly. After several months and many attempts to close the accounts, they are still open and State farm is still charging us for unwanted coverage. I am sick of emails, and phone calls to get these accounts closed. Not sure what else I can do to get this office to understand I do not want to carry on business with them."


April 20, 2021

5  out of  5 rating by Deb
"Wonderful ppl to talk to and to work with."

Keri Huff

May 25, 2020

5  out of  5 rating by Keri Huff
"Jennifer Hiteshue and Kathy are fabulous people to work with. Very knowledgeable and professional. I have been a loyal customer for 23 years."

Barbara Hubal

February 3, 2020

5  out of  5 rating by Barbara Hubal
"Great agent. Excellent service."

Ramsey Atlasy

September 3, 2019

4  out of  5 rating by Ramsey Atlasy
"SO SO SO nice the staff was so nice while i was getting a Quote and saved me 1200.00 on 3 cars and a house . the only reason not 5 stars have to leave room to strive to be better."

Robert Stafford

August 18, 2019

5  out of  5 rating by Robert Stafford
"Friendly helpful and patient with you thay want to work with you 👍 team"

Beth Barker

May 4, 2019

5  out of  5 rating by Beth Barker
"Found out my mortgage did not pay my I insurance so Kathy was able to get me the insurance I need that day. I would recommend everyone to go there."

Amy Kirn

February 18, 2019

1  out of  5 rating by Amy Kirn
"Went to pick up a check for an accident that i had been in,previous to this i had spoken on the phone with Jennifer and i found her to be quite rude and in this visit to her office she never came out to speak with me. I have been a customer of State Farm since 2008 and have never had issue when dealing with anyone from this company. If i had it to do over i would not have dealt with her, what a big dissappointment"

Deb Hughes

July 21, 2018

5  out of  5 rating by Deb Hughes
"Been with them along time, would not switch."

Shanda Louzader

March 16, 2017

5  out of  5 rating by Shanda Louzader
"I've done business with Jennifer and Kathy since 1995! They have always been very kind and professional while providing all of our insurance needs."

Elaine Buckingham

January 31, 2017

1  out of  5 rating by Elaine Buckingham
"Called on Wednesday, January 25th for an auto, motorcycle and home owners insurance quote. Gave all my info to the lady that answered the phone, including SS number and all my vehicle information. On Tuesday, January 31 I still hadn't gotten a call back. When I called I basically got the normal excuses. Terrible way to run a business, I would never recommend this agency to anyone."

Anne Kennedy

June 1, 2016

5  out of  5 rating by Anne Kennedy
"Jennifer was one of the first people we met in Medina when we moved here in 1998. I like to research service providers extensively and found that State Farm gave us the best homeowners coverage for the cost. Our family grew, and we added auto insurance and life insurance, and our children as they became drivers also purchased coverage. Her office staff is always friendly, efficient and helpful. Jennifer and her staff have helped us navigate decisions on life insurance, teen drivers and tool coverage. After eighteen years though, Jennifer really came through for us when we had a roofing claim that proved problematic because of three different materials used on our century home, including asbestos. She went above and beyond to assist us in getting our claim to completion, although it's not the agents responsibility to do so. She worked with the State Farm network of claims adjusters and underwriting through all the issues. At a time when an agent could have been complacent after having had us as customers for so long, she treated us as a top priority. Can't recommend highly enough!"

Brittany Fernandez

May 30, 2016

1  out of  5 rating by Brittany Fernandez
"Very upset with them. I wanted to switch to them from progressive, I called got a quote. I was pleased with how much I thought I'd be saving. I was wrong. No sooner did they debit my account almost 300 they called to tell me they can't insure me. Well luckily I never canceled my other insurance. That was on the 20th. I have yet to be refunded. And now I'm getting a late fee from my other insurance because it's now late because I can't pay it till I get my refund back. Here I was thinking if be saving, but nope end up losing money. I will not be referring anyone to them."