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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sora edwards

September 18, 2025

5  out of  5
rating by sora edwards
"I absolutely love Kathy and Jennifer. Anytime I have ever needed something quote or even a claim they have been amazing! 💯 Would recommend everyone to them"
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Eli Wren

September 15, 2025

5  out of  5
rating by Eli Wren
"I requested a quote from multiple insurance companies and Bill was the only one that responded correctly to my request. He was patient, polite and very helpful in leading my wife and I through the change over process. He also took time out of his weekend to work on our behalf. He made sure that we received all the discounts we qualified for helping us save a lot of money. Great Service! 😊"
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Aho Algelil

September 14, 2025

5  out of  5
rating by Aho Algelil
"Jennifer Hiteshue State Farm has been awesome to work with. Super friendly, quick to help, and always make things simple. Couldn’t ask for better service!"
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Saber Saber

September 14, 2025

5  out of  5
rating by Saber Saber
"I’ve had a great experience with Jennifer Hiteshue State Farm. Their customer service is top-notch and they always take the time to explain everything clearly. Anytime I had a question or needed help, they gave me quick and effective solutions. It feels good working with a company that actually cares about their clients and makes things easy and stress-free. Highly recommend!"
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Dylan Hinz

September 14, 2025

5  out of  5
rating by Dylan Hinz
"Bill Shaw got me such a good deal on insurance. Really appreciate his dedication on getting me all good to go."
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Kayli Slaven

August 8, 2025

1  out of  5
rating by Kayli Slaven
"Bill was incredibly rude when we asked for a quote and hung up on us. When he did finally send the quote, he put incorrect information in, despite us confirming with him what it should be. We will be transferring to a different location because of this."
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Francine Utica

May 29, 2025

1  out of  5
rating by Francine Utica
"Your male insurance agent is rude and likes to raise his voice at people. I would never call this office again."
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Destiny Boreman

April 30, 2024

1  out of  5
rating by Destiny Boreman
"Called to ask if I still needed a quote. Said not right now then got a click, no have a nice day or if you need anything let me know."
We responded:
"Destiny, Thank you for submitting your review. We are very sorry to hear about your experience. Please reach out to us at 330-725-0128 if you wish to discuss this further. -Jennifer "
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Ren

March 29, 2024

3  out of  5
rating by Ren
"I didn't speak to Jennifer, but I have in the past & she was helpful."
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Deb

November 9, 2023

5  out of  5
rating by Deb
"Had this group for years, could not ask for any better."
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Gino Conte

October 6, 2023

5  out of  5
rating by Gino Conte
"Jennifer, was extremely giving with her time to assist me in a non-insurance matter, I needed a notary to stamp some documentation. Even though I was not a customer Jennifer took the time to help me out! The office staff is very pleasant as well, call and get a quote!"
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Susan Tafoya

August 4, 2023

5  out of  5
rating by Susan Tafoya
"Great people to deal with. I've been with them for 19 years."
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Bill Jarzemba

April 4, 2023

5  out of  5
rating by Bill Jarzemba
"Jennifer and her staff take great care with my insurance needs."
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Keith Gainer

September 21, 2022

5  out of  5
rating by Keith Gainer
"Great people kathy is yhe best"
We responded:
"Thank you, Keith! Kathy and I appreciate your comment! Jennifer Hiteshue"
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Ang PB

June 17, 2022

5  out of  5
rating by Ang PB
"Great place! Very friendly atmosphere! I have had my insurance there for years! Kathy is the best!"
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Stacie Buckingham

June 11, 2022

1  out of  5
rating by Stacie Buckingham
"This office was amazing 10+ years ago. Recently my vehicle was in n accident and after a year I finally got the check for my deductible. I have since switched to another company due to neglect of taking care of/caring for me the customer. I cancelled my insurance with them in April and now getting notices that my bill is past due. THIS IS NOT PAST DUE. This is yet another error on State Farms side. This was supposed to be cancelled in April along with the House Policy. This is VERY UNACCEPTABLE. Like every other time, State Farm has yet FAILED."
We responded:
"Stacie, Thank you for your feedback. My office staff and I appreciate your business! We are glad your issues are resolved. Please reach out for any of your other needs: 330-725-0128 Thanks again, Jennifer Hiteshue and Staff"
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Dustin Buckingham

June 1, 2022

1  out of  5
rating by Dustin Buckingham
"Fairly awful recent experience. I had several issues with a claim that was made last year and decided to switch companies. This local branch has not done much of anything to help me with the claim process. Now they will not close the accounts. I have notified the main office directly and Jennifer's office directly. After several months and many attempts to close the accounts, they are still open and State farm is still charging us for unwanted coverage. I am sick of emails, and phone calls to get these accounts closed. Not sure what else I can do to get this office to understand I do not want to carry on business with them."
We responded:
"Dustin, We appreciate your feedback and glad your issues are resolved as we value customer experience. Thank you and please reach out for any of your other needs. Jennifer Hiteshue and Staff"
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Deb Springston

April 20, 2021

5  out of  5
rating by Deb Springston
"Wonderful ppl to talk to and to work with."
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Keri Huff

May 25, 2020

5  out of  5
rating by Keri Huff
"Jennifer Hiteshue and Kathy are fabulous people to work with. Very knowledgeable and professional. I have been a loyal customer for 23 years."
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Barbara Hubal

February 3, 2020

5  out of  5
rating by Barbara Hubal
"Great agent. Excellent service."
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Ramsey Atlasy

September 3, 2019

4  out of  5
rating by Ramsey Atlasy
"SO SO SO nice the staff was so nice while i was getting a Quote and saved me 1200.00 on 3 cars and a house . the only reason not 5 stars have to leave room to strive to be better."
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Robert Stafford

August 18, 2019

5  out of  5
rating by Robert Stafford
"Friendly helpful and patient with you thay want to work with you 👍 team"
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Beth Barker

May 4, 2019

5  out of  5
rating by Beth Barker
"Found out my mortgage did not pay my I insurance so Kathy was able to get me the insurance I need that day. I would recommend everyone to go there."
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Amy Kirn

February 18, 2019

1  out of  5
rating by Amy Kirn
"Went to pick up a check for an accident that i had been in,previous to this i had spoken on the phone with Jennifer and i found her to be quite rude and in this visit to her office she never came out to speak with me. I have been a customer of State Farm since 2008 and have never had issue when dealing with anyone from this company. If i had it to do over i would not have dealt with her, what a big dissappointment"
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Deb Hughes

July 21, 2018

5  out of  5
rating by Deb Hughes
"Been with them along time, would not switch."