State Farm® Insurance Agent Jennifer Hiteshue

"Called to ask if I still needed a quote. Said not right now then got a click, no have a nice day or if you need anything let me know."

"I didn't speak to Jennifer, but I have in the past & she was helpful."

"Had this group for years, could not ask for any better."

"Jennifer, was extremely giving with her time to assist me in a non-insurance matter, I needed a notary to stamp some documentation. Even though I was not a customer Jennifer took the time to help me out! The office staff is very pleasant as well, call and get a quote!"

"Great people to deal with. I've been with them for 19 years."

"Jennifer and her staff take great care with my insurance needs."

"Great people kathy is yhe best"

"Great place! Very friendly atmosphere! I have had my insurance there for years! Kathy is the best!"

"This office was amazing 10+ years ago. Recently my vehicle was in n accident and after a year I finally got the check for my deductible. I have since switched to another company due to neglect of taking care of/caring for me the customer. I cancelled my insurance with them in April and now getting notices that my bill is past due. THIS IS NOT PAST DUE. This is yet another error on State Farms side. This was supposed to be cancelled in April along with the House Policy. This is VERY UNACCEPTABLE. Like every other time, State Farm has yet FAILED."

"Fairly awful recent experience. I had several issues with a claim that was made last year and decided to switch companies. This local branch has not done much of anything to help me with the claim process. Now they will not close the accounts. I have notified the main office directly and Jennifer's office directly. After several months and many attempts to close the accounts, they are still open and State farm is still charging us for unwanted coverage. I am sick of emails, and phone calls to get these accounts closed. Not sure what else I can do to get this office to understand I do not want to carry on business with them."

"Wonderful ppl to talk to and to work with."

"Jennifer Hiteshue and Kathy are fabulous people to work with. Very knowledgeable and professional. I have been a loyal customer for 23 years."

"Great agent. Excellent service."

"SO SO SO nice the staff was so nice while i was getting a Quote and saved me 1200.00 on 3 cars and a house . the only reason not 5 stars have to leave room to strive to be better."

"Friendly helpful and patient with you thay want to work with you 👍 team"

"Found out my mortgage did not pay my I insurance so Kathy was able to get me the insurance I need that day. I would recommend everyone to go there."

"Went to pick up a check for an accident that i had been in,previous to this i had spoken on the phone with Jennifer and i found her to be quite rude and in this visit to her office she never came out to speak with me. I have been a customer of State Farm since 2008 and have never had issue when dealing with anyone from this company. If i had it to do over i would not have dealt with her, what a big dissappointment"

"Been with them along time, would not switch."

"I've done business with Jennifer and Kathy since 1995! They have always been very kind and professional while providing all of our insurance needs."

"Called on Wednesday, January 25th for an auto, motorcycle and home owners insurance quote. Gave all my info to the lady that answered the phone, including SS number and all my vehicle information. On Tuesday, January 31 I still hadn't gotten a call back. When I called I basically got the normal excuses. Terrible way to run a business, I would never recommend this agency to anyone."

"Jennifer was one of the first people we met in Medina when we moved here in 1998. I like to research service providers extensively and found that State Farm gave us the best homeowners coverage for the cost. Our family grew, and we added auto insurance and life insurance, and our children as they became drivers also purchased coverage. Her office staff is always friendly, efficient and helpful. Jennifer and her staff have helped us navigate decisions on life insurance, teen drivers and tool coverage. After eighteen years though, Jennifer really came through for us when we had a roofing claim that proved problematic because of three different materials used on our century home, including asbestos. She went above and beyond to assist us in getting our claim to completion, although it's not the agents responsibility to do so. She worked with the State Farm network of claims adjusters and underwriting through all the issues. At a time when an agent could have been complacent after having had us as customers for so long, she treated us as a top priority. Can't recommend highly enough!"

"Very upset with them. I wanted to switch to them from progressive, I called got a quote. I was pleased with how much I thought I'd be saving. I was wrong. No sooner did they debit my account almost 300 they called to tell me they can't insure me. Well luckily I never canceled my other insurance. That was on the 20th. I have yet to be refunded. And now I'm getting a late fee from my other insurance because it's now late because I can't pay it till I get my refund back. Here I was thinking if be saving, but nope end up losing money. I will not be referring anyone to them."